How does PenPal work?

Sign up and match with other members, have a genuine conversation by creating a real postcard online, that we will send as a physical card for you.

What do I do if my card hasn’t arrived yet?

Your card is probably still on it's way and will be delivered shortly. If your postcard hasn’t arrived for one month or longer after you received a notification saying it was on its way, get in contact with: help@penpal.me.

How much does a PenPal postcard cost?

Your postcard including printing, processing, taxes, and postage to an address anywhere in the world costs only $2.

Knowledge base

Getting Started

Guides on everything you should know about PenPal

PenPal Overview

What is PenPal?
How do I use my profile?
How does PenPal work?
Is PenPal free?
How can I invite my friends?

Being a good PenPal

What should I write about?
What language should I use?

Profile & Account

Can I change my profile picture, text, address and username?
How can I delete my account?

Postcards & Post

Everything related to Postcards, Shipment and More..

Postcards

I received a postcard! What now?
How big is a postcard?
How long can my postcard message be?
Why haven't I got any postcards yet?
Should I send my card in an envelope?
What postcard options and extras do I have?
What resolution and size should my photos be?
How many postcards can I send?
How come I’m getting way more postcards from a particular country?

Post

When will my penpal receive their postcard?
What if my postcard doesn't arrive?

Payment

Everything related to Payments

Payment

How much does a postcard cost?
What payment methods do you accept?
How do I top up my account balance?

Safety & Privacy

Learn about PenPal Safety and Privacy Concerns

Safety

Is my full name shared with my PenPal?
Is my address displayed on my profile?
Is my data safe?
Is my address shown on my location map?

Troubleshooting

Workarounds for Technical Issues

Troubleshooting

I want to give feedback to PenPal. Where can I contact you?