How does PenPal work?

Sign up and match with other members, have a genuine conversation by creating a real postcard online, that we will send as a physical card for you.

What do I do if my card hasn’t arrived yet?

Your card is probably still on it's way and will be delivered shortly. If your postcard hasn’t arrived for one month or longer after you received a notification saying it was on its way, get in contact with: help@penpal.me.

How much does a PenPal postcard cost?

Your postcard including printing, processing, taxes, and postage to an address anywhere in the world costs only $2.

Is my data safe?

Couldn't be safer! Your home address will NEVER be shared and remains hidden behind the username you pick. Personal information is shared at YOUR discretion. Here are some specifics:

Addresses are stored exclusively for the purpose of exchanging postcards on PenPal.
Personal addresses and full names cannot be obtained through PenPal.
Location maps are approximate, not precise and do not share information on your exact location. They are based on your nearest city.
Private data shared with PenPal is never sold or traded with third parties, and is only shared discreetly where absolutely necessary for participation in PenPal. Find out more info in our Private Policy.
Personal details shared with PenPal are encrypted and are security protected.

Note: Anything you choose to share in your public profile is visible to members.