How does PenPal work?

Sign up and match with other members, have a genuine conversation by creating a real postcard online, that we will send as a physical card for you.

What do I do if my card hasn’t arrived yet?

Your card is probably still on it's way and will be delivered shortly. If your postcard hasn’t arrived for one month or longer after you received a notification saying it was on its way, get in contact with: help@penpal.me.

How much does a PenPal postcard cost?

Your postcard including printing, processing, taxes, and postage to an address anywhere in the world costs only $2.

Why haven't I got any postcards yet?

Are you a PenPal newbie (under two months)? Then you might not have been paired with someone yet or your postcard may still be on its way. Hold tight!

Have you double checked your address? Is it correct?

Have you already received as many postcards as you have sent? Then it’s time for you to make a new PenPal!

(If your question still hasn’t been answered, contact help@penpal.me.)