Are you a PenPal newbie (under two months)? Then you might not have been paired with someone yet or your postcard may still be on its way. Hold tight!
Have you double checked your address? Is it correct?
Have you already received as many postcards as you have sent? Then it’s time for you to make a new PenPal!
(If your question still hasn’t been answered, contact firstname.lastname@example.org.)