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About PenPal
About PenPal
5
What is Penpal?
How does it work?
Is Penpal free?
Can I invite friends?
What are PenPal communities?
My security
My security
4
Is my data safe?
Is my address displayed on my profile?
Is my address shown on my location map?
Is my full name shared with my PenPal?
Being a good PenPal
Being a good PenPal
5
What should I write about?
What language should I use?
I received a postcard! What now?
I want to know more about my PenPal, how can I reach them?
Can I add my friends on PenPal?
Postcards and the post
Payment queries
4
How much does a postcard cost?
What payment methods do you accept?
How do I top up my account balance?
How long can my postcard message be?
Technical queries
3
How big is a postcard?
What resolution and size should my photos be?
What postcard options and extras do I have?
The post
2
When will my penpal receive their postcard?
What if my postcard doesn't arrive?
Technicalities
Technicalities
5
How many postcards can I send?
What can I send on PenPal?
Should I send my card in an envelope?
Why haven't I got any postcards yet?
How come I’m getting way more postcards from a particular country?
My account and profile
My account and profile
4
How do I use my profile?
Can I change my profile picture, text, address and username?
How can I delete my account?
I want to give feedback to PenPal. Where can I contact you?