About PenPal 5

• What is Penpal?
• How does it work?
• Is Penpal free?
• Can I invite friends?
• What are PenPal communities?

My security 4

• Is my data safe?
• Is my address displayed on my profile?
• Is my address shown on my location map?
• Is my full name shared with my PenPal?

Being a good PenPal 5

• What should I write about?
• What language should I use?
• I received a postcard! What now?
• I want to know more about my PenPal, how can I reach them?
• Can I add my friends on PenPal?

Payment queries 4

• How much does a postcard cost?
• What payment methods do you accept?
• How do I top up my account balance?
• How long can my postcard message be?

Technical queries 3

• How big is a postcard?
• What resolution and size should my photos be?
• What postcard options and extras do I have?

The post 2

• When will my penpal receive their postcard?
• What if my postcard doesn't arrive?

Technicalities 5

• How many postcards can I send?
• What can I send on PenPal?
• Should I send my card in an envelope?
• Why haven't I got any postcards yet?
• How come I’m getting way more postcards from a particular country?

My account and profile 4

• How do I use my profile?
• Can I change my profile picture, text, address and username?
• How can I delete my account?
• I want to give feedback to PenPal. Where can I contact you?