What do I do if my card hasn’t arrived yet?

Your card is probably still on it's way and will be delivered shortly. If your postcard hasn’t arrived for one month or longer after you received a notification saying it was on its way, get in contact with: help@penpal.me.

How much does a PenPal postcard cost?

Your postcard including printing, processing, taxes, and postage to an address anywhere in the world costs only $2.

Hi, how can we help you?

Q: How does PenPal work?

Sign up and match with other members, have a genuine conversation by creating a real postcard online, that we will send as a physical card for you.

Knowledge base

Getting Started

Guides on everything you should know about PenPal

Postcards & Post

Everything related to Postcards, Shipment and More..

Payment

Everything related to Payments

Safety & Privacy

Learn about PenPal Safety and Privacy Concerns

Troubleshooting

Workarounds for Technical Issues

Most popular articles

View all articles

Is PenPal free?

How can I delete my account?

How much does a postcard cost?

How does PenPal work?